Returns & Exchanges

At Gallente, customer satisfaction is our top priority. If you are not completely satisfied with your purchase or if you received the wrong item, you can easily request a return or exchange within the conditions outlined below.

Return Conditions

  • The product must be unused, undamaged, and in its original packaging.

  • The return process must be initiated within 14 days from the delivery date.

  • Returned items must be sent together with their invoice or receipt. 

Return Process

  1. Contact us at info@gallente.co to submit your return request.

  2. Once your request is approved, you may ship the item back to us.

    • If the return is due to a wrong or damaged product, the shipping cost will be covered by us.

    • In all other cases, the shipping cost will be borne by the customer.

  3. After the product arrives and is inspected, your refund will be processed within 7 business days.

Exchange Process

  • To request an exchange, the product must meet all return conditions.

  • Exchanges depend on stock availability.

  • If the requested item is out of stock, a refund will be issued instead.

Refunds

  • The product amount will be refunded within 7 business days after approval.

  • For credit card payments, the refund may appear in your account within 1–2 weeks, depending on your bank’s processing time.

Contact Us

For any questions about returns or exchanges, please reach us at info@gallente.co 

At Gallente, your satisfaction always comes first — we’re here for you every step of the way.